Absolutely no service!

I handed my phone in at Vodacom Repairs Umhlanga Ridge on 13 February after it unexpectedly started giving issues. As teh phone was still under warrantee I took it Vodacom as to avoid any warrantee issues later. I explained to the service adviser that my data has not been backed up and that I NEED MY DATA RETRIEVED! He made a note as such on the jobcard. 2 days later I get a message that I can collect a new phone. Upon enquirying about my data, the service advisor indicated that all data gets deleted and that this is not possible. I tried sereveral times to get hold of the manager at Umhlanga, left serveral messages, and no reply. I submitted queries to Vodacom facebook page and to date no one has contacted me. I have important information on the phone!!! Had you told me that ypu will not retrieve teh data I would have sent teh phone to someone else, and paid for data retrieval. Your support staff are incometant at handling the issue and providing me with satosfactory feedback.

I have not picked up teh new phone. Please return y phone to teh Umhlanga service repair centre and I will retirieve the data at my own cost! after teh data is retrieved, I will hand teh phoine back to Vidacom and collect my new phone!

You never explained to me that you will not retrieve data. I explicitly indicated that i need my data at all cost and at no time was I advised otherwise. Please give this the necessary attention !