MS
Marc S

1 reviews | Active since Jul 2011

29 Mar 2017, 14:13

ABSOLUTELY NO HELP OR ASSISTANCE

<p>I called Vodacom to find out what the outgoing SMTP server in MS Outlook must be so that I can use my Cell phone as a hotspot.</p> <p>I got piut throught to 4 different people and NOT ONE of them has the slightest clue what I was talking about or how to help me.</p> <p>Because of this lack of service and inabliity to technically resolve this problem I am now unable to send email and my ability to do my job in compromised.</p> <p>IS THS REALLY WHAT CUSTOMER SERVICE AND PROBLEM RESOLUTION HAS BECOME AT VODACOM????</p>

0
Replies (2)
Vodacom
Vodacom's reply29 Mar 2017, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Apr 2017, 13:20
Official

Dear Marc,

Feedback provided.

Regards,

Cassandra