Absolutely no feedback since 5 January 2016!!!

Dear Vodacom<br> <br> I sent an email regarding my upgrade on the 5th of January. <br> <br> Firstly, I had asked for a copy of my mail on the 6th of January and no one could provide me with that.<br> Secondly I had asked for a team leader/Supervisor to contact me. I'm still waiting. <br> <br> Further to this, no acknowledgement from Vodacom for our on going loyal support. I am due for an upgrade but I am offered the same deals as a new customer. <br> <br> I've been with Vodacom for over 10years, never missed one payment and this is the kind of service we as loyal customers are exposed to. <br> <br> Extremely disappointed in your service Vodacom!!!<br> <br>