RK
Refilwe K
1 reviews | Active since Nov 2014
09 Feb 2024, 13:44
Absolutely no care for customers
Vodacom is soo arrogant in their customer service approach. I’ve not had internet connection on my fibre since December, I’ve been calling n calling and they insist that my line is up despite my numerous calls telling me that yes it connects but no internet connection. Their technicians are too special to come out to check. Now I’ve cancelled my services with Vodacom, they’re refusing to release my line so that the other SP can connect until the last day of the notice. Never ever will I take any services with Vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Feb 2024, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2024, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RK
Refilwe K's updateReviewer Update
04 Mar 2024, 13:27I am totally defeated by how Vodacom deals with its customers. Alter paying for the service that I don’t have for 3months and serving 30 days for cancellation. I have to call Vodacom to release my line, I am told that it can take up to 48hours for the support to respond.
What level of madness is this? What was done in the 30 days notice period? Why do I have to be calling for Vodacom to do what it must have done by now. NEVER AND NEVER AGAIN will I ever be a Vodacom customer. If anyone was contemplating, take this a a confirmation not to be their customer.
What level of madness is this? What was done in the 30 days notice period? Why do I have to be calling for Vodacom to do what it must have done by now. NEVER AND NEVER AGAIN will I ever be a Vodacom customer. If anyone was contemplating, take this a a confirmation not to be their customer.
RK
Refilwe K's update04 Mar 2024, 13:27
Reviewer Update
I am totally defeated by how Vodacom deals with its customers. Alter paying for the service that I don’t have for 3months and serving 30 days for cancellation. I have to call Vodacom to release my line, I am told that it can take up to 48hours for the support to respond.
What level of madness is this? What was done in the 30 days notice period? Why do I have to be calling for Vodacom to do what it must have done by now. NEVER AND NEVER AGAIN will I ever be a Vodacom customer. If anyone was contemplating, take this a a confirmation not to be their customer.
What level of madness is this? What was done in the 30 days notice period? Why do I have to be calling for Vodacom to do what it must have done by now. NEVER AND NEVER AGAIN will I ever be a Vodacom customer. If anyone was contemplating, take this a a confirmation not to be their customer.