Absolutely no assistance on any platform

Vodacom has the absolute worst customer service I have ever experienced. After countless calls, emails and chats with online consultants, my issues still have not been resolved. Let me sum it up quickly:

1. I upgraded online on 5 December 2019. 2. On Friday 6 December I checked the waybill and there was a problem with the address - it was incomplete and addressed for Witbank. I informed Vodacom that according to RAM the parcel was on it's way to Witbank, but there was no full address. I informed Vodacom of the issue, the consultant was stated it was fixed, but it was not. 3. On Sunday 8 December Amanda phoned me from a Durban number, stating that she fixed the address, unsurprisingly it was not changed. 4. On 9 December I spent hours ****erally, I can prove it) on the line with Vodacom. I was told that the address has been fixed. This morning RAM informed the address is still incomplete and destined for WITBANK. The quotation that Vodacom sent me has the correct address for Louis Trichardt/Makhado in Limpopo, so I do not know how this happened. 5. In addition to these steps, I have tried emailing and the online chat system, but I just get the run-around. 6. This morning I asked that the upgrade be cancelled, as even though the address might one day be changed, I am going on leave tomorrow and won't be here to accept the parcel. The request was put through. I asked that I be cc'ed in the mail that I can be up to date with the process, but even such a small task seems to be too much.

I am still not sure whether the upgrade has been cancelled, but I am planning on letting my contract run out, and then move to a new service provider. I am just over the supreme level of incompetence by this company.