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edgar M
1 reviews | Active since Oct 2016
04 Jul 2022, 15:03
Absolutely mind boggling nonsensical service from Vodacom.
I moved an area that does not have MTN signal so I opt to move to Vodacom data service. I call the call centre to query my order and tell them that Vodacom will not be able to reach me on my existing number and try to provide alternate number. The agent says they cannot call on alternate number but only on registered unavailable number therefore they will cancel the order because they cannot reach me???!!!
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Replies (3)
Vodacom's replyOfficial
04 Jul 2022, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2022, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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edgar M's updateReviewer Update
05 Jul 2022, 09:53Please explain when is 'due course'????. While awaiting 'due course' I contacted Vodacom on Facebook and after wasting my time with 2 hours of questions the Vodacom agent finally referred me to the call centre again???!!
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edgar M's update05 Jul 2022, 09:53
Reviewer Update
Please explain when is 'due course'????. While awaiting 'due course' I contacted Vodacom on Facebook and after wasting my time with 2 hours of questions the Vodacom agent finally referred me to the call centre again???!!
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edgar M's updateReviewer Update
06 Jul 2022, 09:19Still awaiting 'due course'!?
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edgar M's update06 Jul 2022, 09:19
Reviewer Update
Still awaiting 'due course'!?