KB
Kelvin B

1 reviews | Active since Sept 2016

20 Sept 2016, 14:40

Absolutely LIVID with Vodacom

<p>I have been a good customer of Vodacoms for a number of years and everything has been relatively OK until recently..</p> <p> </p> <p>My account was debited as normal at the end of August and for some reason they tried to debit my account again twice after the original debit went off. Now they are expecting me to pay R228 for missed debit orders and the bank is charging another R358 for the missed debits.</p> <p> </p> <p>This is totally unacceptable and it needs to be rectified ASAP, I would like for somebody that actually has some understanding of accounts to call me and rectify this or i will not be renewing my contracts with Vodacom . </p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team