ABSOLUTELY LIVID

<p>I am writing this review as I am getting nowhere with Vodacom, I have more many many years had a contract with Vodacom, it has always been the Family Top Up's. I went into Chatz Vodacom in Fish Hoek at the beginning of September to apply for another contract an Iphone special for R199.00 per month. They told me that the debit order will go off in a few days. Eventually on the 9th September 2016 the debit order amounting to R207.00 went off my bank. I called Vodacom to find out how much I would now owe for my debit order at the end of September 2016 so I could make sure the right amount was in for the debit orders, when I called they said the amount was R720.00, Even my Grade 1 daughter can see that the two contracts of R199.00 & R99.00 DO NOT add up to R720.00. I was told then that Vodacom had made an error and it would get sorted out, then the 30th September came and NO debit order went off as it does every month, so I called Vodacom 10 times on the 5th, and every time I typed my number and ID, got connected to a call centre and then had to read this information all over again and just as I explained the whole story I got disconnected. This happened to me 10 DAMN times over and over again. Eventually I got through to a Sholen Reddy at 12.00 on the 5/10/16 who went straight to his Supervisor and politely came back to tell me it was Vodacoms error and it will be fixed. It is now 13th October 2016 and I have received 2 sms stating I owe R720 and my lines are going to be disconnected. I have never faulted in a payment with Vodacom as the debit orders always go off without fail. I called again this morning to again rectify this and again after typing in information and talking to a gentleman I was again disconnected. I have had it with the service I am receiving. It seems no one knows what they are doing. No one bothers to sort it out. I have been told over and over it is Vodacoms fault and they are responsible and they need to take off the debit of R720.00. I am furious at the pathetic service you are providing and the lack of interest in sorting it out. Disgusting how you can suddenly come to an amount of R720.00 when there are two small family top ups..... I feel like returning your phone and telling you to shove the contract and never deal with Vodacom again. DISGUSTING!!!!</p>