Absolutely horrifying service, I have always believed in Vodacom and the brand they have but I sad to find out I had made a mistake cause the brand and service is a lie.

Absolutely horrifying service, I have always believed in Vodacom and the brand they have but I am sad to find out I had made a mistake cause the brand and service is a lie.

I have a cell phone contract with Vodacom, and as most companies do I got a call from a sales person to sell me fibre to the home, after a while of speaking and confirming if it would be okay for me take fibre at my house and my moms house , I took out the fibre under the impression I could do both my address and my moms address . However there was an issue with the vetting so I phone the sales number ********** to find out what the issue was a lady by the name of "Mimi" helped me and explained the orders had cancelled, I was not worried to find out why I simply asked if we could re-order the fibre, she explained yes it would not be a problem and once again I confirmed if it would be fine for me to do both my address and my mothers address and once again I was told it would not be a problem.

Now about a month later I have fibre at my house yet I have not heard once single word about my moms house, I have phoned in to the call centre (same under mentioned above) over 10 times to get feedback, yet not one person could give an answers even Mimi herself could not give me answers

BY the 7th time another lady explained I can not get for my moms house yet and that I have to wait 3 months, and have since then asked to speak to a manager cause as far as I am concerned I was not informed of this waiting period so why should I wait, I confirmed more than once if it would be fine and was told each time it will be fine to do my house and moms house at the same time.

If the staff at Vodacom do not know the way things work that is not my problem, their staff made the mistake of saying it will be fine so they must fix the problem I AM NOT WAITING.

After asking to speak to a manager I was informed the manager (Tania) was in a meeting and she would call back but here I am a week later and 4 calls later not one call from Vodacom at all, absolutely disgusting service especially from a manager, I phoned in another 3 time to speak to this so called manager Tania but she is always in a meeting, on lunch or she went home....

I am tired of phoning and never being helped and being told we will call you back and there is never a call back...

I guess the next call I will make is to another service provider and move my business else where.