JF
Jessica F

1 reviews | Active since Jan 2017

04 Jan 2017, 15:52

Absolutely Horrific Service!

<p>Spent over an hour on the phone, no one knows what they are doing! Transferred four times. They never cancelled my contract as promised and then billed me again - without sending an invoice might I add oh and all this after I had gone to a branch and did a follow up call after my visit to the branch. At the end of November 2016!!No wonder Vodacom is losing so many subscribers - after having been a client for many years and never ever have I made a late payment. Absolutely disgusted and dissapointed!!!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 16:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team