Absolutely horrible service

<p>I have now been waiting more than 3 weeks for feedback on my query. You as Vodacom have admitted that you made a mistake and yet nothing has happened.</p> <p> </p> <p>I do beleive that you are in a position of power and you use that extremly effectively for your own benefit and to the detrimant of your customers. This is utterly shocking. </p> <p> </p> <p>Now I know what you will, and that is if you do reply, reply to this message as follows: "Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team" (to be accurate this is a copy of your standard response). </p> <p> </p> <p>This is not good enough, I would expect that you treat all of us, your customers, with a litlle more respect.</p> <p> </p> <p> </p>