Absolutely horrible Customer service and after sales service

I bought a phone on contract last year.

It arrived at my house faulty.

I spent another few weeks with vodacom trying to JUST REACH them to tell then the phone does not work.

They sent me one that worked eventually.

Recently the camera stopped working. It shakes and makes a vibrating noise.

Now , i cant call Vodacom because i keep getting put on hold or the line drops.

The line drops are a VERY common thing.

And then its just calling and waiting for hours from the start.

You cant email them. You cant message them.

So now recently. I stopped paying because they don't come back to their customers jot do they help them.

I emailed. They told me i cant call, because i havent paid.

I said i know. Because the camera does not work. The phone still is in warranty. But i keep getting dropped and i just dont have time to sit for 3-4 hours a day trying to reach Vodacom to tel them the phone is broken just gor the call to drop and the process starts again.

Hence why i am resorting to this website

Dear Vodacom.

The account has been paid. And up to date.

I still cant contact you.

Your employees over email tel me i should call vodacom , but how am i supposed to make calls if the phone cant call? I dont have people around me. And this is becoming a nuisance.

I want my phone fixed, a temporary phone equivalent to this. Or i want my money back so i can take my business to a different service provider who actually reaches out. Please email me asap. Regards

Zirk