Absolutely Furious with Vodacom

I am absolutely furious with Vodacom.

2 weeks ago I decided to migrate my Talk 750 package (which expired more than a year ago) to a Smart Top Up S. I struggled to use all my monthly minutes and data, so I decided to migrate. I had over 500 minutes, 200 SMS's and 500 MB data left and their call centre promise me it will be carried over to February. On 31 January, the day before my my migration I suddenly had no minutes left (I could not even phone my clients), 17 MB of data and 5 SMS's. January was extremely quiet, so to use 500 minutes in 2 weeks is impossible! I use Whatsapp and we have fibre at home/the office, so where did my data and SMS's dissappear to? Vodacom obviously thinks their clients are stupid and don't notice these weird coincidences of their data and airtaime disappearing.

I have been a loyal customer for almost 20 years and this is what I get. Why do I have to question my service provider's integrity?!!!

I appreciate in advance that you will rectify this issue.

Best regards, Hulda de Villiers