GW
Gary W

1 reviews | Active since Dec 2011

23 Nov 2016, 12:40

Absolutely frustrating

<p>18 Months ago we were debited for astronomical amount. We returned debit order and queriedIt was reported to *****, and supposedly sorted out. The account was blocked and suspended. We then recieved a further account to say we still owe a further R 20 000. We again queried, and then heard nothing for approx 18 months. We then recieved a Final demand in September, a debit was taken from our account in October. The numbers do not even exist on Vodacom sytems. When we phone we cannnot get through to accounts.as it requires a valid number. I have spoken to Forensics etc and nobody cannot assist me. I have been told to speak to Ashley Brown in accoutns from Forensics, who say this has been finalised and sorted out. There should be nothing outstanding on the account. However without valid phone number, I have found it impossible to get through to Accounts.</p>

0
Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team