Absolutely dreadful service

I used to live at unit 78 Greenstone Gate and had a fibre line active. I submitted a cancellation request SR*** for the SO*** in September 2020. I was under the impression that this was completed and closed as I have a new line active at my new place of residence - 33 Greenstone Gate. Every time I call in to the call centre, I am getting conflicting stories with regards to the status of the cancellation of the old line at unit 78.

The reason I am writing this review is that the unit I used to live in has a new occupant that has app**** for fibre installation but keeps getting rejected due to an investigation being conducted at the that address - the reason given instore. They need internet access urgently for work purposes and should the COVID restriction levels be increased, the new occupant will be unable to work from home.

I have been advised that a new cancellation request has been created SR*** for closing off the old cancellation request and releasing the ONT Box so that the new applicant can successfully apply for a fibre.

I therefore request that this matter is resolved immediately as this is going to affect the livelihood of the new occupant of unit 78 Greenstone Gate.

The new occupant's application for fibre is SO***