Absolutely DISGUSTING service from Vodacom ... yet again! No service for 6 days ..

Item: Vodacom
Rating: 1
Author: Terry H

I have had NO internet access for 5 days now. Have REPEATEDLY reported it to Vodacom via their FB Message page. Have asked for a technical person to call me ... never happens! They just keep suggesting ridiculous steps to take which do NOT work. Their customer service is DISGUSTING, despite the fact that they do at least respond. This has cost me a fortune in terms of having to buy mobile data, which of course I will NEVER be recompensed for; not to mention the anger and frustration at their lack of assistance.

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Replies (1)

Vodacom's replyOfficial

10 Mar 2021, 10:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Mar 2021, 10:39

Official