Absolutely disgusting service from Vodacom fibre

I wish there was an option for negative stars. Absolutely disgusting service from Vodacom Fibre. My line goes down regularly at least 25 times in the last 18 months. My ISP is Home connect I had a fault which happened to be on the Vodacom infrastructure. The fault was reported to them last week and it was referred to Vodacom multiple times and escalated several times. The technician showed up to my unit on monday nearly a full week after the initial report. They showed up with music blearing in an unmarked car, had no identifying clothing and then without the correct tools. They had to use my ladder to get to the box which they did not have a key to. They said they could not help me and would let me know when they would return thats the last I heard from them. They left in such a rush they left equipment at my house. Home connect then escalated the matter to management and they eventually confirmed a 6pm appointment to do the repair yesterday. No one pitched. When home connect enquired they told her that there is currently a technician with me and they are fixing it. This was a blatant lie. The call centre stated that they had no booking on the system and that the only booking that was showing is for friday at 8am. This was the first we had heard of this. They lie and hide behind their call centre. still no way forward or communication from Vodacom. Reported the issue on social media and was promised a call back to resolve this , and still nothing . This is a huge billion rand telecommunications company who cannot communications.