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Colin R
1 reviews | Active since Mar 2017
21 Aug 2026, 11:57
Absolutely Disgusting service from VODACOM
Absolutely disgusting service my Fibre line has been down since Sunday . Oreo from vodacom diagnosed that the router needed to be replaced. I have spoken to call agents from Monday and everything I get another answer. Only to be told today Friday that vodacom second support must sanction the router replacement and this can take another 2 to 5 working days. I have never had such disgusting service in my life before. Incompetence in the highest degree
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Vodacom's replyOfficial
21 Aug 2026, 12:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2026, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Colin R's updateReviewer Update
21 Aug 2026, 17:38This message was sent from vodacom at 12:15 on day 6 of no internet again no consultant has contacted me. There seam to be no urgency in vodacom contacting me even though people's lively hoods are at stake.
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Colin R's update21 Aug 2026, 17:38
Reviewer Update
This message was sent from vodacom at 12:15 on day 6 of no internet again no consultant has contacted me. There seam to be no urgency in vodacom contacting me even though people's lively hoods are at stake.