Absolutely Disgusting service

Absolutely disgusted, i have had severe issues with my 10mb fiber, i have contacted Vodacom 4 times in the last 3 weeks, first two times they reset my connection, and that was it, the third time i called, i was advised that because the issue was intermittent, that they could not do anything until we had screenshots. I then contacted them again, and advised the assistant of the prior case and the current situation. They then logged a ticket (a process that should have been done the first time) and then advised that a technician would assist. We have recieved one phone call from the technicians whom only asked if all the lights on the router are on and that's it. No further assistance, nothing. Not to mention that we have been with Vodacom Fiber for over 2 years now with no errors in the past. I am honestly fed up and believe that if you are looking for an ISP, that Vodacom is DEFINITELY not your solution.