EC
Errick C

1 reviews | Active since Jun 2013

01 Feb 2021, 08:31

Absolutely disgusting service.......

HOW BAD CAN YOU BE!!!!!!!

On HelloPeter 2 weeks ago, you said you would be in contact = NOT HAPPENED.

I made an upgrade 14 months ago - I have email proof of the terms. Written from a senior manager with the terms. YOU LOW LEVEL THAT KEEPS ON CLOSING THIS CASE - IT IS NOT A NORMAL CONTRACT ONLY - DO YOUR JOB AND READ THE DETAILS - THERE ARE ADD ON's!!!!!

14 Months!!! How can it be that I have spent more than 10 hours on the phone (WITH PHONE RECORD, EMAILS) trying to sort this out. How can it be that you can see on my account that I was given products and you can see the pattern, but every time I have to follow up it is as if this is not there... I also have email proof of this....

Can you just honor your word. What must I do?

I open issues with vodacom stores... They cant do NOTHING!!!!

WHAT - YOU TELL ME WHAT MUST I DO FOR YOU TO HONOR YOUR CONTRACT!!!

WHAT

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2021, 09:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team