ABSOLUTELY DISGUSTING SERVICE

My experience with Vodacom has been nothing short of deplorable. First, opening a contract was an absolute nightmare. I was sent back and forth from the branch because their credit department could not find my salary on my statement. Eventually the contract was approved I and receive an iPhone 6S, which subsequently has a faulty battery. I returned it within 7 days (7 March) and I have discovered today that the phone was not sent in for diagnostic testing, a fault by Vodacom AGAIN. I have been told I will only receive an answer tomorrow (15 March) regarding a new/replacement phone. My account has been debited with the monthly fee and I still do not have a working mobile phone. I have had to borrow a phone to be able to communicate with Vodacom, who is very willing to take R940 a month, yet not willing to offer anything remotely resembling a service. This is simply unacceptable.