Hellopeter
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1 reviews | Active since Jul 2016

14 Nov 2023, 18:42

absolutely disgusting customer support

absolutely disgusting customer support

Ill start by saying we have had ENDLESS problems here in Evander with our fibre since it was commissioned. The amount of time i have spent on the phone with your support is ridiculous

A few issues that i have had to recover from that forced me to deal with this world class bad support team. We had basically no internet for a week, so logged a call for this, then my modem LAN port goes off mid support call with Vodacom forcing me to buy a new router(suspicious). Those 2 issues were fixed but now im running at 10% of the speed im paying. Call logged for this. I call today to find out that call for the speed has not been logged. Now the support wants to go through the same steps as yesterday. This is EXTREMELY frustrating. I hate having to call your insanely bad support group because I know that its going to be one huge messup

I want to be refunded for this

How can you support remain so bad for so many years, clearly you dont care about your customers at all

I cannot wait for a new ISP to enter my area, i wont even look at the price I will just move. Vodacom is the worst

0
Replies (4)
Vodacom
Vodacom's reply15 Nov 2023, 07:32
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Nov 2023, 13:34
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
As discussed, this matter has been resolved. Please accept our sincere apologies for any aggravation caused.
 
Regards
Vodacom Consumer Website Team

Best regards,

's update23 Nov 2023, 09:16
Reviewer Update
This was fixed for about 2 - 3 days. Now its back again. Absolutely unacceptable. I Need to speak to someone about when this train smash of a network will be fixed in Evander. The call agents i speak to are clueless and work on a queue sheet and can give no info on what's happening with the terrible service delivery. When I asked what i could do, she said there's nothing that can be done, this happens all over the place. How professional. How can your company be this *********** and survive, it blows my mind

I need to be put in contact with someone that can actually commit to getting this terrible service fixed
This is disgusting how this never works but you continue to bill me every month, no doubt that works perfectly!

I am unbelievably frustrated and disgusted with Vodacom
's update15 Feb 2024, 10:14
Reviewer Update
This is still happening and its actually unbelievable - at this point im just being ignored
EVERY SINGLE DAY THE INTERNET BREAKS FOR MANY HOURS yet you still bill me - that system works without fail im sure

This is an absolutely DISGUSTING company that treats their customers like sand

HOW IS IT STILL POSSIBLE THAT AFTER YEARS THIS ISSUE IS PERSISTS

you are the only option i have for internet in the area, if i had other options i woulda left AGES AGO.

I DISPISE YOUR COMPANY AT THIS POINT. I WILL NEVER RECOMMEND THIS SERVICE TO ANYONE. I WILL CHAMPION ANTI VODACOM

This is absolutely disgusting