Absolutely Disgusted with Vodacom's Incompetence and Dishonesty

To Whom It May Concern,

I am beyond disgusted and fed up with the appalling level of service my family and I have received from Vodacom since November 2024 - reference number ***

Without proper explanation or consent, two of our cellphone contract lines were upgraded by one of your consultants who simply stated that our existing plans were no longer available. At no point were we told this would come with a ridiculous price increase of R2,000 per month — an outrageous and underhanded tactic.

To make matters worse, two speakers were suddenly delivered — something we never asked for, never agreed to, and never wanted. It was only when we saw the first inflated invoice that we realised the extent of the mess Vodacom had created. When we contacted your call centre, we were told the contracts were upgraded and that the situation would be fixed. The speakers would be collected, invoices corrected, and we would be refunded. Lies.

Since then, it has been nothing but a nightmare dealing with your so-called “customer service.” We've made countless calls, sent several emails, and every single time we’re met with empty promises and blatant incompetence. Nobody ever calls back. No collection of the speakers has taken place. And to top it off, your system shows a completely false note stating we refused to give the speakers to the driver. That is a complete fabrication.

It is now April — five months later — and this situation is still unresolved. This is absolutely unacceptable. Your staff are rude, dismissive, and clearly untrained. My husband has repeatedly asked that all communication go through me, as he works in a plant where he cannot have his phone — but that simple instruction has also been ignored.

At this point, it is clear Vodacom does not care about its customers. The level of service is beyond pathetic. I am sick of being strung along, **** to, and treated like an idiot.

Here is what we expect IMMEDIATELY:

Collect the speakers.

Fix the invoices and return the contracts to what they were before your consultant messed with them.

Refund every cent of the overcharged amounts, from November to now.

A written confirmation that this has been resolved — no more excuses.

You have 7 days to fix this. If not, we will be taking this to ICASA and exposing this shocking treatment on every public platform we can. We are done being patient.