LL
Lorraine L

1 reviews | Active since May 2019

03 Nov 2025, 16:20

Absolutely disgusted with Vodacom Fibre

I initiated a relocation request in August 2025, knowing we’d be moving in October. It’s now November, and the issue is STILL unresolved. I’ve made countless calls, begged for help last Friday, and was met with empty promises and deaf ears. Escalations were “logged” — but clearly, that means nothing. What does a customer have to do to get basic service? Vodacom claims calls are recorded — I challenge any decision-maker to listen and tell me this is acceptable treatment of a loyal customer. Compared to other providers, this has been the worst service experience I’ve ever had. Frustrated. Disappointed. Fed up. #VodacomFibre #CustomerServiceFail #DoBetterVodacom #ServiceDisaster #FibreFrustration #VodacomLetDown #SouthAfrica #ConsumerRights #CustomerExperience #TelecomTroubles #UnacceptableService #FixThisNow

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2025, 07:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team