Absolutely Disgusted with Service

I am absolutely disgusted with the service I have received from Vodacom Direct Upgrade Department. I have been a loyal client of Vodacom for the past 10 years. I requested an upgrade on the 06/04/2015. I received my device 2 days later and to my surprise it was damaged. I immediately contacted the Calvin and informed him that the unit was damaged. He told me that I was to take the unit to the nearest Vodacom store to verify that the unit was in fact damaged which I did. I contacted Calvin again and informed accordingly. He advised me that he would get the new unit fetched and a new unit issued and this could take up to 14 working days. After waiting the 14 workings days, I contacted Calvin again and informed him that the unit still had not been collected. He told me that he would look into it. I contacted Calvin several times afterwards and the unit was eventually collected on the 13th May. After it was collected I contacted Calvin to enquire as to when I would receive my replacement unit and I was informed that it would be \soon"To date"