Absolutely Disgusted by Vodacom’s Terrible Service!

Absolutely Disgusted by Vodacom’s Terrible Service!

I am extremely disappointed with the shocking service I’m currently receiving from Vodacom Greenstone and their repair partner Alisom Repairs.

I submitted my phone for repairs on 13 October, and it has now been three full weeks (going into the fourth) with no resolution. Every time I follow up, I’m told “there are no parts available” — how is that acceptable from such a large company? I even escalated the matter to Donald, the manager at Alisom Repairs, but still nothing has been done.

What makes this worse is that I have been paying comprehensive insurance for over two years, without missing a single payment and without ever lodging a claim, yet when I finally need the service I’ve been paying for, I’m met with endless delays and zero accountability.

To add insult to injury, when I went back to Vodacom Greenstone to raise my grievance, I was assisted by a lady named Sharon, who said to me:

“Chommie, that’s what you get for dropping your phone.”

I find that response completely unprofessional and disrespectful. After years of loyalty and timely payments, this is the level of customer care I receive? Vodacom, please make this make sense. I am beyond frustrated, and I expect urgent feedback and a proper resolution — not excuses.