Absolutely Disgusted !!!

<p>I have had a top up contract with Vodacom for years, recently I decided this is no longer to my benefit and prepaid will be better suited. I therefore decided to cancel my contract in the beginning of Nov 2016, which was no hassle. The problem came in when I tried to do a sim swap as I had bought a new phone. They refused to allow me to do the sim swap, as I was “In Arrears”, owing to the one debit order which still need to go off on 1 Dec 2016. I eventually agreed with them that I pay that outstanding amount in order to do the sim swap. Payment was made and I was advised I could call back in 2 hours to do the sim swap. I called 6 hours later and they STILL could not help me. As a result, I went into a Vodacom store the following day, and eventually after 3 hours and been told that my number had been deleted and all other sorts of nonsense, I was able to do the sim swap.<br /> <br />It doesn’t end there!!! I was having some trouble with their app, so decided to call and see what is going on, after being on hold for some ridiculous time, an automated voice came over and said that I have exceeded my monthly allowance for customer care, and that I should call back after the 1st of Dec or alternatively I could call another number, for which I would be billed standard rates! Have you ever ?!?!?!?!<br /> <br />But wait, the final cherry on top…. I tried calling my sister overseas yesterday, so as to utilize the airtime which they will be deleting from my phone at the end of the month, only for the call to fail and to be informed that I do not have access to call internationally and that my service has been suspended !!!!!!!!!!!!! Again, I try and call to seek help, and none of my options are recognized and I should call back later!!!<br /> <br />I am absolutely beyond disgusted, and will be seeking alternate service providers !!!</p>