Absolutely Disappointed with Vodacom’s Service

In October last year, I contacted Vodacom to cancel my contract and switch to prepaid. I was told I couldn’t do that directly, but instead, I had to move to something called a SIM top-up (or something along those lines) to make the process “easier.” The consultant assured me multiple times that I would be able to cancel anytime from February. I asked her more than once to confirm this, and her answer was always yes — anytime.

Fast forward to March, I called to cancel as advised, only to be told that my contract now runs until 2027. That’s two extra years I never agreed to — and for what? I didn’t receive a new device or any benefit that would justify a contract extension. When I tried to explain what I was told, I was met with rude and unhelpful responses.

I’ve requested the voice recording of that call (which would prove what the consultant told me), and to this day, I’ve received no assistance. It’s been a constant back-and-forth with no resolution. Meanwhile, my debit order is due again, and I’m stuck paying for something I never agreed to.

This is just unacceptable and feels like a complete ****. Vodacom, I need this resolved immediately. Your lack of accountability and customer service is shocking.