Absolutely disappointed with the service

Absolutely disappointed with the service. The internet disappeared with the semi-final bok game on my phones and router. When I phoned to find out what the issue was they agent simply said that there is no problem now and that she cannot do anything for me. She was very arrogant. She said that there were no issues reported but on the down detector website it showed multiple people were having the same problem. I will be switching service providers.