Absolutely ATROCIOUS service

I have a current vodacom contract and wished to add a wi fi router to the package. After being on the phone answering questions and giving information it was established that I qualify for the addition to my contract. There after I was to be called to do validation and to confirm delivery details. I had been called and unfortunately missed the call. I had phoned back and was kept online for 20 minutes without anybody being able to assist me with my call. Today I called again and requested that we complete the transaction, I am then being informed that a different department (whom can not be contacted) will call me again. I am constantly on the road and have difficulty taking calls whenever. I had requested a cancellation...and then went to visit a store. Lo an behold, the deal had not been cancelled!!!!!! I still do not have the router!!! If I was not forced to do business with Vodacom, I would gladly take my business elsewhere!!!!