Absolutely atrocious how Vodacom is run!

And once again: 2 weeks after the last HelloPeter, a simple billing problem has still not been solved. Then I get a call about R274 in arrears because I paid what the bill should be, not what they invoice and now my service is blocked so that I cannot even call the service centre or accounts dept. Absolutely atrocious! Seems Vodacom is run by a bunch of amateurs.