Absolutely appauling service

We ordered a Vodacom card machine on the 20th of October payment was **** same day, we were informed that delivery could take up to 5 working days however to date we still have not received our device, we have recieved no communication, we have phoned them day in and day out, if it's not the phone been put down in our ear it's an empty promise to get back to us but they never do, why are we left begging and pleading for something we have paid for 2 weeks ago!!it's absolutely shocking!!