AB
Arum B
1 reviews | Active since Sept 2020
08 Apr 2026, 14:24
Absolutely appalling customer service.
Shocking customer service. I have STILL not been given my replacement phone after submitting the affidavit over a week ago. I have had to follow up at every instance. The last message is "Hi, hope you are well. I've been on the call with insurance all day. The claim is approved however they are not allowing us to get a new phone. So they busy sorting that out nw" what does this even mean???
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Vodacom's replyOfficial
08 Apr 2026, 14:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2026, 14:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Arum B's updateReviewer Update
08 Apr 2026, 21:21Very disappointing when we (loyal customers for over 20 years) are made to follow up in every instance, when customer service does not get back to you as they had promised, when the problem is resolved only because of the patience seems tenacity of the customer.
AB
Arum B's update08 Apr 2026, 21:21
Reviewer Update
Very disappointing when we (loyal customers for over 20 years) are made to follow up in every instance, when customer service does not get back to you as they had promised, when the problem is resolved only because of the patience seems tenacity of the customer.