Absolutely apalling performance from Vodacom

I am experiencing the MOST frustration ever! I was duped on 6th December with a phone call from Vodacom regarding an "upgrade" with "benefits" to me! Turns out this is absolute nonsense! Now I found that I am no longer registered as an iPhone user at the iStore! My upgrade is now a year later! Unbelievable!

I have two phones from Vodacom which I made quite clear that I do NOT WANT! I have been told someone will call me - clearly this is part of the charade and never going to happen as it hasn't happened yet!

ALL I want is a reversal of the upgrade immediately which is my right as it still falls within a month! Vodacom can take back their phones with the greatest of pleasure!

I have called numerous numbers many times and sent emails, all with zero response or success but instead have been given a ridiculous run around for almost a MONTH trying to sort this farce out! Shocking shocking non service!

This is false advertising and abuse of a long standing loyal client and is totally unacceptable!!

Can somebody please just do their job so that I can go back to what I had!!

It will be a miracle if someone responds - I live in hope!!