Absolute worst experience!!!!

My contract came to an end in March this year. I contacted their cancellations department to advise that I will not be renewing, but instead of cancelling my contract their agent renewed my contract under the guise of I my last debit will be less. Advise that once that debit has done off I can call in in April anytime and my contract will be cancelled. I call in April, I find another agent who is trying to upsell and cross sell me another contract that I do not need, I protest to this ans request that I only want to cancel, nothing more. A few days later I get a message that says my contract will only be cancelled in May because I failed to give 30 days notice???? While I had called in MARCH??? I tried to escalate this, nothing gets done, their Supervisor Mason never takes accountability, I am being sent from pillar to post, I requested that that all my previous calls be listened to that they can ascertain at any point if I was advised about their “30 day” rule and why didn’t the first agent put in tbe notice when I called in March already??? This is such pathetic service, you can see that there is vulture culture within Vodacom, where profit is at the forefront with total disregard for customer care. Vodacom you should be ashamed of yourselves!!!!!