1 reviews | Active since Nov 2016

07 Mar 2022, 16:59

Absolute useless and *********** service and employees!!

The *********** t call centre employees from vodacom contacted me on Monday to do an upgrade on one of my contracts, I spesifically ask the *********** lady if the phone I was looking for was in stock and she confirmed to me that is in stock. Completed the whole process and told me to expect delivery 3 to 5 work days. Ons Friday I haven't received any firm of correspondence regarding my upgrade so I phoned again and yet another *********** vodacom employee assured me that all is in order and the continued to send me the detailed quote documents and said I would received my phone shortly. Today I phone again and now the idiot on the other end of the line tells me the phone in question has been discontinued. What the actual **** kind of service is this????? What I will do now is just stop paying my account, I will change my bank account and then they can try and phone me everyday for payment. I will post here everyday until they fix their mistake at their own cost. Good luck getting any money from me Vodacom. Absolute horrible useless service

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2022, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team