Absolute terrible service from Vodacom!!

I am absolutely appalled by the level of service I received and the lack of knowledge your staff members have. On the 15th of August 2024, I requested a cancellation quote for my 063 contract. On the 19th of August 2024, my 072 was erroneously cancelled. It was an absolute struggle to rectify this. Like I told all consultants I spoke to, it was Vodacom who was at fault for cancelling a contract they shouldn't have. Once that was sorted, I was told the cancellation fee I paid excluded the invoice amount that I would have to pay at the end of the month.

I was debited and I thought that was that.

I have recently been called by HP Attorneys, apparently because there is R163 odd that is outstanding on my cancelled contract. This was apparently supposed to be debited but it never was, no one from Vodacom communicated with me yet I am being harassed by HP Attorneys because of a R163 that Vodacom was supposed to debit but didn't. I phoned customer care on the 2nd of October and the consultant I spoke to said this outstanding R163 would be debit from account, it still has not been debited.

However, this morning the sms I got said I now owe R168.34.

This service is absolutely disgusting. The complaint emails I sent were never responded to. When I asked for a complaints email address or a number your consultants decided to give me their own email address or I was told to call 082 135.

At this point I don't even understand why there is an outstanding amount. As I type this I am on hold with Vodacom yet again trying to figure out why I owe R168 for a cancelled contract, why the amount changed in a 24hour period and lastly why it wasn't debited today when I was told it would be. I have now been on the phone for just short of 29 minutes and I am no closer to answers than when I began.

Absolutely disgusting from Vodacom.