Absolute terrible service from a staggeringly unknowledgeable 'team'

I decided to go with Vodacom for my new phone contract but every step of the way they have endeavoured to make it as agonizing and infuriating as possible. To getting declined for an A26, to getting declined for an iphone 16E, to then getting approved for the iphone 16E to then getting approved to the A26 out of nowhere, to calls getting cut off, to rude customer service agents, to not receiving a DebiCheck mandate and then getting told to call back in 16 hours only for them then to say that I need to wait 24 hours only for them to then say I need to wait between 24 - 72 hours, to then eventually receiving it and then having to wait multiple days before the phone was even sent off for delivery, and to now being unable to collect it because I do not have my original ID. I asked in the beginning if I needed my original ID, and they said no - a copy or my driver's would suffice. And now, after a week of absolute BS from them, they tell me I need my original. And then they say there is an alternative - I can get it delivered via a third party. No original ID copy needed. So I send an email as instructed to. No reply. I then call today and they say no, even then you need an original ID copy.

Vodacom, you provide terrible service. How you are one of the leading companies in your industry I have no idea. It has been absolute agony every step of the way with you lot. I wouldn't wish having to go through you for a new contract to my worst enemy.