Absolute shocking service (actually no service)

<p>I have received an account more than double my normal account. I have been trying for days (once holding on for approximately 40 mins) without being able to get through for assistance with my query. I went to Vodacom at Bayside and the assistant told me they cannot help me but also have to call in. they offered to call in and then call me and link me to trhe call to resolve my query. they dialed the help number and I left, it is now hours later NO ASSISTANCE. So what can a consumer do? This is absolutely schocking and rediculous. It seems I must fly to johannesburg to the Vodacom head office to see someone for assistance??</p>