1 reviews | Active since May 2026
Absolute shocking no service no help
We are now entering week 3 without functional Vodacom LTE internet service at our property on Van der Stel Pass, Botrivier.
We currently operate 5 Vodacom LTE routers, all fully paid and active, yet the service remains unusable. The outage has severely impacted our accommodation business operations, guest services, communication, homeschooling, and exam preparation for our children.
What is now most concerning is the complete lack of proper communication and accountability from Vodacom throughout this process.
Despite numerous calls and escalations:
* we receive no written feedback via email, * no direct contact person is assigned, * no callback numbers are provided, * and every time someone eventually contacts us from a generic helpline, we are forced to explain the entire issue again from the beginning.
We are repeatedly told the matter will be “escalated” and that someone will call us back, yet no meaningful progress or updates follow.
We are now also being expected to continue paying for the next billing cycle despite already losing nearly 3 weeks of paid service, amounting to thousands of rand in unusable connectivity.
We have even been informed that replacement parts may need to come from overseas, yet no realistic repair timeframe has been communicated to us.
At this stage, this situation has become completely unreasonable and unsustainable.
We urgently request:
1. Immediate intervention from senior management/network operations. 2. A realistic written repair/update timeline. 3. Written confirmation of the exact network fault affecting the area. 4. Investigation into service credits/refunds for the prolonged outage. 5. Clarification regarding cancellation or suspension options should Vodacom be unable to restore service within reasonable time.
Please treat this matter as urgent.
For nearly 3 weeks we have repeatedly explained the exact same issue to different consultants over and over again. Every time someone calls, we are asked to explain everything again from the beginning, then told the matter will be escalated and someone will contact us — yet nothing actually gets resolved.
At this stage we do not need another consultant calling to “find out what the issue is.” The issue has already been reported multiple times in detail.
We need:
- actual technical feedback,
- confirmation of the network fault,
- a repair/update timeline,
- and meaningful resolution.
We have now been without usable internet service for nearly 3 weeks across 5 paid Vodacom LTE routers while our business, guests, and children’s homeschooling continue to be affected.
This matter urgently needs to move beyond generic escalation responses.
For nearly 3 weeks we have repeatedly explained the exact same issue to different consultants over and over again. Every time someone calls, we are asked to explain everything again from the beginning, then told the matter will be escalated and someone will contact us — yet nothing actually gets resolved.
At this stage we do not need another consultant calling to “find out what the issue is.” The issue has already been reported multiple times in detail.
We need:
- actual technical feedback,
- confirmation of the network fault,
- a repair/update timeline,
- and meaningful resolution.
We have now been without usable internet service for nearly 3 weeks across 5 paid Vodacom LTE routers while our business, guests, and children’s homeschooling continue to be affected.
This matter urgently needs to move beyond generic escalation responses.
The issue has already been explained repeatedly to multiple consultants over nearly 3 weeks. The problem is no longer a lack of reporting — the problem is lack of resolution, lack of accountability, and lack of meaningful communication.
We require:
- confirmation whether a technician has physically attended the affected infrastructure,
- confirmation whether parts are delayed,
- a realistic repair ETA,
- and proper escalation to someone with authority to provide technical feedback.
The issue has already been explained repeatedly to multiple consultants over nearly 3 weeks. The problem is no longer a lack of reporting — the problem is lack of resolution, lack of accountability, and lack of meaningful communication.
We require:
- confirmation whether a technician has physically attended the affected infrastructure,
- confirmation whether parts are delayed,
- a realistic repair ETA,
- and proper escalation to someone with authority to provide technical feedback.