pB
phil B

1 reviews | Active since Mar 2015

18 Jan 2017, 14:33

absolute ******* service

<p>I app**** on line on Wednesday 11th Jan for an upgrade, went through the paperwork and was told my phone would be delivered, eventually on Mondy 16th I received and got an SMS saying it has been activated, today the 18th it stil wasnt so I went to the Vodacom shop by Vaal mall in vanderbijlpark asked them to transfer my data and activate the new sim card, he transferred my date and charged me R85 and said he couldnt activate the sim card and I must phone 111, this I did and they couldnt help, so I phoned the upgrade line and they said I must write an e-mail with info to get this done, I was disgusted with the service I received over the phone and answered the survey at the end with zeros, I then wrote to VBS to activate my sim, the reply back was they will do it in 24 hours</p> <p>absolutely ******* service to wait 8 days to get the phone and be able to use it, at the end of this contract Vodacom can go to hell, I will not use them again</p>

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Replies (2)
Vodacom
Vodacom's reply18 Jan 2017, 15:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jan 2017, 15:51
Official

Dear Client

I would like to apologise for the delay and all the inconvenience caused.

Our records reflect that the sim swap was processed and your line is active.

Kind regards

Vodacom Consumer Website Team