ABSOLUTE POOR SERVICE

My daughters iPhone screen just went black one day. We took the phone into the Vodacom shop in Jeffreys bay on 22 November 2017. My daughter told the lady at the shop that she cannot disable the "find my iphone" because her screen is black. The shop assistant told her that it is not a problem as she will asked the Tech guy. After 3 weeks we went into the shop to inquire about the phone. They gave us the phone and we went home. What a surprise - the phone still not worked. We took it back to the Vodacom shop Jeffreys Bay. They told us it will take 3 weeks to repair the phone. During the awaiting period of 3 weeks my daughter went into the shop to see if he phone is not perhaps back. They then told her that the "find my iphone" was not disabled and therefore the phone was not sent in for repairs. We then again told them that about the black screen and everything else. My husband only then started to received text messages about the phone's whereabouts. On 18 January 2018 my husband got a text message to notify him that my daughters iPhone is ready for collection. Yet again when we received the phone IT WAS STILL NOT WORKING! My husband left numerous messages in person for the branch manager to phone him but up until now she did not make any effort to contact him at all. My daughter is going back to university in 2 weeks and we have NO PHONE to contact her on. We have been waiting 59 DAYS for a phone to be fixed and for a response from the manager.