Absolute poor service

I have ordered a cellphone on 19 Feb 2015, supposedly to be delivered on 20 Feb 2015 or on the latest 23 Feb 2015.<br> <br> It is now 23:05 25 March 2015 and still I do not have a functional cellphone despite numerous phone calls and even today a trip to VODAWORLD to see whether I could resolve this matter personally<br> <br> I left there without any reason to believe that this matter will be resolved soon.<br> <br> This is the poorest service I have encountered in my whole life.<br> <br> VODACOM has a total disregard for their (new) and established customers. Below is the latest e-mail I have sent to VODACOM:<br> <br> Dear Kim,<br> <br> <br> <br> I am really disappointed in getting no response from VODACOM.<br> <br> <br> <br> Again this is 23:00 Wednesday 25 March 2015 and I have no joy from VODACOM, I am still not able to use my phone.<br> <br> <br> <br> I drove to VODAWORLD today, and despite that, and having to sit in a queue, I left there with yet another set of promises.<br> <br> <br> <br> Please, respond and talk to me, what else can I do to get my new phone on the air?<br> <br> <br> <br> This poor service is really a shame on VODACOM.<br> <br> <br> <br> Gerrit Bezuidenhout