Absolute poor retard service backward

To whom this may concern:<br> <br> I have been trying to track the progress of our business contract upgrade (number is ***) and every single person I have spoken to is unable to give me any answers instead I got put through from one department to the next round and round until I couldn't handle it anymore. This happened twice at different dates. I was asked to speak to Business as it is a business contract number then when I eventually got through to them they asked me to speak to Upgrades and then got put through to a department called cancellations and back again to business again and then told their systems is down. Once bitten twice shy but in my experience with Vodacom twice bitten.<br> <br> To date I still don't know what is happening with this upgrade almost two weeks have gone by. EXTREMELY POOR