SB
Sakkie B
1 reviews | Active since Dec 2019
29 Dec 2020, 11:20
Absolute poor customer service.
I refer to my 2 previous reviews about the very poor customer service regarding my incorrect billing and various visits to Vodacoms regional office and Vodacom 4U outlet in December and before. Up to date NO comment from them with problems unresolved.
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Replies (2)
Vodacom's replyOfficial
29 Dec 2020, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sakkie B's updateReviewer Update
29 Dec 2020, 14:35This is the 3rd same reply but their do actions differs with the responses. What a joke. Vodacom is probably on Level 5 for the last 3 months.
SB
Sakkie B's update29 Dec 2020, 14:35
Reviewer Update
This is the 3rd same reply but their do actions differs with the responses. What a joke. Vodacom is probably on Level 5 for the last 3 months.