Absolute pathetic service

Im laying a complaint of pathetic service from Finrite Vodacom insuranceabout the repair of my phone. I cannot be paying triple for a claim on a device that is not even cost that much then why have I been paying insurance since 2017 of more than this amount already and no claims.

Plus this phone when sent in for the 1st claim, was not properly fixed and my phone was not repaired by Vodacom's repair centre that is why it was taken back the 2nd time.

The amount was paid because someone collected the phone on my behalf and just paid. I was not contacted beforehand about this amount of a double excess so Vodacom has to fix this and refund my 450 because no communication of double excess was communicated to me. This was not done and if you have phonecalls of 16 July then listen to that recorded phonecall and tell me .whether you advised me as Vodacom Finrite Insurance of a 900 to be paid for excess