MC
Monita C
1 reviews | Active since Mar 2013
04 Jun 2020, 14:32
Absolute pathetic service
I am extremely irritated with this Vodacom and their insurance policies that is now seemingly mixing up my insurances on a device that I have been paying insurance on. Now suddenly the insurance consultant is telling me a different story about the device only recently being insured because they incorrectly changed insurance to some device! Really!
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Replies (2)
Vodacom's replyOfficial
05 Jun 2020, 06:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2020, 06:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Monita C's updateReviewer Update
05 Jun 2020, 07:54I would like a reply on this above complaint because on 18 May i laid a complaint about this matter of my insurance on my devices and yesterday I learnt you completely messed up my insurances on my devices and my phone is in for repairs. I am not going to pay for any repairs when I have insurance and your insurance section did not sort out this!
MC
Monita C's update05 Jun 2020, 07:54
Reviewer Update
I would like a reply on this above complaint because on 18 May i laid a complaint about this matter of my insurance on my devices and yesterday I learnt you completely messed up my insurances on my devices and my phone is in for repairs. I am not going to pay for any repairs when I have insurance and your insurance section did not sort out this!