Absolute pathetic service

I change bank accounts with the result that i missed three payments for the cellphone bill. I phoned them made arrangements to pay it and did so. Then I receive letter showing my line has been deleted despite the fact that i paid my account. I have sent numerous e-mails with my proof of payment and yet continue to get letters of demand. When I follow up they cant help ask me to resend the proof of payments. this happened three/four times. All the while I continued to pay. This dates back to November. Today I am told that they did not receive the money as it does not reflect in their bank account and no-one ever bothered to call me and advise so that I can take it up with my bank.<br> <br> I received a read receipt on all my e-mail and today i finally receive a reply saying sort this out with your bank.<br> <br> Every time i called the call center i requested that the agent calls me back after she has investigated. Not once did i receive a call back. When i request to speak to the manager they are always in meetings. Not once did they have the courtesy of phoning to try and assist to help me sort this out.<br> <br> Pathetic<br> <br>