ND
Nicholas D
1 reviews | Active since Apr 2019
29 Jun 2020, 13:00
Absolute pathetic customer service
I've been trying to cancel a contract since 8 May 2020. I have a reference number. The contract is still active and trying to escalate the issue falls onto deaf ears. Promises are made but the account stays open.
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Vodacom's replyOfficial
29 Jun 2020, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team