Absolute Pathetic and Nonchalant Attitude

Let's start off by saying, I never expected Vodacom to mess around with their customers/clients. No Wonder alot of people decide to go to MTN rather. My fiance has been given the run around for three months and no one seems to care. No one seems to want to help to get his dilemma solved, you just keep being sent on to the next person who can do absolute ****-ALL for you! His in arrears now, thanks to the accounts department who keeps deducting his money then debiting it back into his account. Now it seems as if his not been making his payments. He has a set date of the 27th of each month, that the money needs to be debited...but these idiots keep taking the money 2-3 days later and then debiting it back into his account. It doesnt even help going in a Vodacom store to help, because you get referred back and forth with no end result. He has a lawyer letter now telling him he has 7 days to pay, or he will have to pay the full amount of the phone he took on the contract (which amounts to R10000 give or take)...they have the audacity to tell him that he then needs to pay, but they are frustrating the hell out of us by not doing what the hell they supposed to be doing!!! ****!!!